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Why The Metaverse Will Matter For Customer Experience (CX)

The DiJulius Group

According to research by Gartner, by 2026 one hour will be spent in the metaverse every day by at least 25% of us. And Bloomberg reports that metaverse technology platforms could become an $800 billion market as soon as next year. FOMO (fear of missing out), anyone? If you have put off educating yourself and.

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Hypergrowth Customer Service Software Provider Announces New Hires to Fuel UK Growth and US Expansion

CSM Magazine

CloudInteract has set an ambitious growth target of achieving £5m in revenue by March 2026, having already exceeded mid-year revenue growth in the first half of 2024.

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What Are the Best Strategies to Grow a B2B SaaS?

DemandJump

billion US dollars by 2026. The competition is tough in the SaaS (Software as a Service) realm. The combined B2C and B2B SaaS market size is expected to reach 307.3 And, with more than 17,000 SaaS companies in the United States alone, it's getting harder and harder to define your niche.

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Apple Maps for Business: Improve Local SEO and Online Visibility

InMoment XI

are projected to use a voice assistant by 2026. Optimize for Siri Voice assistants like Siri are gaining popularity due to their convenience and ease of use. In fact, more than half of Internet users in the U.S. To optimize for Siri, businesses must ensure that their listings on Apple Maps are accurate, complete, and keyword-rich.

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Top 8 Email Survey Tools & Software to Collect Customer Feedback in 2024

Zonka Feedback

billion by 2026. Be it sharing promotional messages, conducting marketing research, or even surveying your customers – everything is possible with emails. According to Statista , there are more than 4.26 billion active email users and is estimated to grow to 4.73

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Qualities to Look for When Building Your Customer Service Team

Help.com

The business of customer service has grown consistently, and the US Bureau of Labor Statistics says the number of customer service representatives will have grown by 5% between 2016 and 2026. If you’re looking to join the ranks and expand your customer service team, it’s important to know what you’re looking for.

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Outsourcing Customer Service Is Cost Effective and Process Efficient

Helpware

By 2026, the market volume of the business process outsourcing sector is on track to surpass $4 billion, and there's a reason why that figure is so high. Companies have woken up to the fact that third-party service providers can up the company's game without being a drain on in-house resources.