Remove 2026 Remove Call Recording Remove Customer Service Strategies
article thumbnail

Conversational Analytics Software: Our Top Tools for 2024

SurveySparrow

In fact, Gartner had predicted that by 2026, conversational AI within contact centers will reduce agent labor costs by $80 billion. However, it also has a range of features that help improve communication with customers. Employed in customer service interactions, training, and leadership programs.