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The Future of Customer Service: AI and Human Collaboration

Playvox

Finally, another change in customer service has been the overwhelming number of channels that many customers may use to contact their favorite brands. Conversational AI makes agents more efficient and effective, while also improving the customer experience.” of interactions today that are automated using AI.

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How the Metaverse Will Transform Customer Experience??

SmartKarrot

Customer Experience in Metaverse. As per a Gartner prediction, by 2026, 25% of people will spend at least an hour per day in Metaverse. Metaverse is a terrific opportunity to create meaningful, personalized customer experiences. Customer experiences on the metaverse will be highly differentiated.