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In making a customer experience strategy, metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) are important to evaluate performance. Also, look at industry trends and your ranking compared to competitors to measure how well your customerservicestrategy is working.
In making a customer experience strategy, metrics like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES) are important to evaluate performance. Also, look at industry trends and your ranking compared to competitors to measure how well your customerservicestrategy is working.
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