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Text analytics. What is text analytics ? Simply put, it’s about digging into unstructured feedback to uncover meaningful insights that improve customerservice. The Importance of AI Text Analytics in CustomerService Before anything, you might be wondering: Why AI text analytics matter ?
Whether it’s a contact center for doctors or accountants , these customerservice hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.
Whether it’s a contact center for doctors or accountants , these customerservice hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.
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