Thematic

MARCH 20, 2025

It’s not luck—it’s text analytics. But text analytics can do this in a breeze. Powered by AI, text analytics help businesses quickly identify what customers love, what frustrates them, and what they want next. Here are seven ways text analytics helps in product development.

Analytics 62

Analytics Social Media Banking Analysis 62

Thematic

MARCH 20, 2025

Text analytics. What is text analytics ? And before you think, “Nah, analyzing text is hard,” here’s the good news: AI-powered text analytics makes it easy to analyze customer feedback at scale. Let’s talk about how AI text analytics can help your business. Let’s go!

Analytics 62

Analytics Customer Service Analysis e-support 62

Retently

NOVEMBER 27, 2024

trillion by 2027 ? It’s like a roadmap that shows where things are working – and where they’re not. Tracking Customer Behavior Platforms like Google Analytics, Hotjar, and Shopify’s built-in analytics can uncover behavioral patterns that aren’t immediately obvious. Streamlining Backend Operations 9.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Call Experts

OCTOBER 5, 2023

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Speech Analytics: This tool uses natural language processing to analyze customer-agent interactions, providing insights into customer sentiment and agent performance. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Think Customers

JUNE 15, 2021

billion by 2027 , an increased focus on digital advertisements and data will mean more intense focus on what type of content is posted on social media websites. These bots can potentially be a customizable high-tech AI platform that provides a Roadmap to long term Wellness.

Social Media 52

Social Media Employee Engagement Culture Roadmap 52

Call Experts

APRIL 8, 2024

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Performance Analytics and Reporting Data-driven insights are invaluable for optimizing your customer service operations. Look for contact center solutions that offer advanced analytics and reporting capabilities.

Contact Center 52

Contact Center Call Center Guidelines Roadmap 52