Thematic

MARCH 20, 2025

It’s not luck—it’s text analytics. But text analytics can do this in a breeze. Powered by AI, text analytics help businesses quickly identify what customers love, what frustrates them, and what they want next. Here are seven ways text analytics helps in product development.

Analytics 62

Analytics Social Media Banking Analysis 62

Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Text analytics —especially when powered by AI—is changing that. The text analytics market is expected to skyrocket from around $29 billion to over $78 billion in the next few years. Let’s start.

Analytics 62

Analytics Trends Marketing Social Media 62

Retently

NOVEMBER 27, 2024

trillion by 2027 ? Tracking Customer Behavior Platforms like Google Analytics, Hotjar, and Shopify’s built-in analytics can uncover behavioral patterns that aren’t immediately obvious. Or maybe analytics reveal that mobile users struggle during checkout, meaning optimizing your site for mobile can dramatically boost sales.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Speech Analytics: This tool uses natural language processing to analyze customer-agent interactions, providing insights into customer sentiment and agent performance. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

NobelBiz

MAY 25, 2023

billion by 2027, at a Compound Annual Growth Rate (CAGR) of 32.4% This allows you to assess the platform’s functionality, user experience, and ease of use first-hand. 3 Omnichannel Support Today’s customers expect a seamless experience across multiple communication channels. billion in 2022 to USD 19.7

Call Center 98

Call Center Software Data Contact Center 98

SurveySparrow

MAY 30, 2023

million in 2027 at a compound annual growth rate of 23.6% This level of personalization has the potential to empower Bitcoin users and help them in making better-informed decisions. Market Forecasting and Predictive Analytics AI is dominantly used in predictive analytics, which can be useful in cryptocurrency.

Transportation 40

Transportation Financial Trends Analytics 40

NobelBiz

JUNE 7, 2021

Consistent user experience : The “unified” part of UCaaS provides consumers with a uniform experience across tools and apps. Similarly, this consistent experience across multiple technologies can help the consumer experience. This facilitates the use of analytical tools to make more informed judgments.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52