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Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contactcenter for their answering services. Ultimately, a well-managed contactcenter can be the lifeline of your customer service operations. Consider the following questions.
Today, customer support plays a pivotal role in maintaining and growing a loyal customer base, enticing many companies to hire a contactcenter for their answering services. Ultimately, a well-managed contactcenter can be the lifeline of your customer service operations. Consider the following questions.
Gartner predicts that by 2027, 40% of generative AI solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023. Contactcenters can use Amazon Bedrock Data Automation to: Transcribe and summarize thousands of calls daily with speaker separation and key moment detection.
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