Remove 2027 Remove Call Recording Remove Chatbots
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Intelligent Automation in Call Centers: A Paradigm Shift in Customer Service Excellence

NobelBiz

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. Now, let’s delve into the examples of the automation tools that can revolutionize your call center operations. Accenture predicts that AI is expected to boost productivity by 25% in the U.S. alone by 2040.

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Unleashing the multimodal power of Amazon Bedrock Data Automation to transform unstructured data into actionable insights

AWS Machine Learning

Gartner predicts that by 2027, 40% of generative AI solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023. Amazon API Gateway (WebSocket API) facilitates real-time interactions, enabling users to query the knowledge base dynamically via a chatbot or other interfaces.

Data 101