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Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. If no one is accessible, calls can be redirected to other colleagues’ extensions.
Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. If no one is accessible, calls can be redirected to other colleagues’ extensions.
Gartner predicts that by 2027, 40% of generative AI solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023. Finally, the data is stored in a database for downstream applications to consume. A traditional call analytics approach is shown in the following figure.
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