Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Expansion into Voice-Based Applications and Chatbots The proliferation of voice-activated technologies has led to increased adoption of text analytics in voice-based applications and chatbots. billion in 2024 to USD 136.7

Analytics 62

Analytics Trends Marketing Social Media 62

Retently

NOVEMBER 27, 2024

trillion by 2027 ? Using chatbots to provide personalized recommendations or answer questions in real time. This tool is invaluable for identifying pain points in your user experience. Streamlining Backend Operations 9. That’s a lot of shopping carts, checkouts, and happy customers!

Ecommerce 148

Ecommerce Sales Strategy Tips 148

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. A Contact Center’s Toolkit of Automation Tools From Interactive Voice Response (IVR) to Chatbots, these innovations drive efficiency, enhance customer interactions, and boost agent performance. alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

SurveySparrow

JUNE 2, 2023

Email marketing revenue has grown steadily since 2020 and is expected to hit nearly $18 billion in 2027. For example, if you’re an AI chatbot provider, instead of asking them to buy from you in your very first email to them, send them a quiz that helps them identify areas that a customer service chatbot can manage.

How To 52

How To Social Media Chatbots B2B 52

LiveChat

JULY 24, 2018

You can apply cognitive solutions into your products, process and to gain insights: # Products – Embed cognitive solutions into your product and service to enhance end-user experience. The all new virtual assistant from Google is one of the prime examples that have embedded cognitive technologies to assist its users.

Customer Experience 28

Customer Experience How To Multi-Channel Social Media 28

SurveySparrow

MAY 30, 2023

million in 2027 at a compound annual growth rate of 23.6% The company uses an AI chatbot named Robby to interact with data on Bitcoin. Although it is in its initial phase, the use of AI in cryptocurrency has huge potential to revolutionize digital transactions. million in 2020 to $973.6

Transportation 40

Transportation Financial Trends Analytics 40