Thematic

MARCH 20, 2025

In fact, 56% of consumers don’t complain about a bad experience—they just leave. Why this matters: 61% of consumers expect AI to deliver more personalized customer service, and understanding customer sentiment is key to offering better, data-driven improvements. Want to reduce churn?

Analytics 62

Analytics Social Media Banking Analysis 62

Thematic

MARCH 20, 2025

In fact, 70% of consumers say they can see a clear gap between companies that use AI well and those that don’t. In fact, 75% of consumers prefer AI-assisted customer service because it speeds up response times and improves accuracy. 87% of CX leaders plan to integrate AI assistants across the customer journey by 2027.

Customer Insights 62

Customer Insights Analytics Social Media Analysis 62

delighted

OCTOBER 3, 2024

more likely to buy something from TikTok Shop than the average consumer. Consumers are all in on subscriptions Last year, subscriptions generated over $28 billion in revenue – a figure that doubled from just 4 years ago. Those numbers continue to climb: based on consumer demand, the subscription economy is expected to reach $1.5

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Oracle

JANUARY 27, 2021

As a whole, the global impact of social commerce is predicted to grow at a rate of 30% per year between now and 2027, blossoming into a $600 billion market over the course of the next five years. Over the next 12 months, that figure is projected to reach a whopping $40 billion. What’s driving this trend for 2021?

Ecommerce 102

Ecommerce Trends Retail Social Media 102

delighted

OCTOBER 22, 2024

By 2027, nearly a quarter of retail purchases are expected to take place online. One important factor that weighs on consumers at this stage? Here’s why getting the online shopping experience right matters: 91% of consumers make online purchases on their phone. Did you encounter any error or issues when purchasing via our site?

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

TechSee

JUNE 1, 2021

gigs will surpass the permanent workforce by 2027, growing 40% by 2027 to reach 86 million. Product registrations enable brands to connect directly with consumers and engage with them throughout the duration of their product ownership.

Self Service 109

Self Service Customer Service Video Consulting 109

Thematic

MARCH 20, 2025

Let’s talk about how AI text analytics can help your business. 10 Ways AI Text Analytics Improves Customer Service Here are ways text analytics is helping improve customer service.

Analytics 62

Analytics Customer Service Analysis e-support 62

Team Support

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. Here’s more of how adding chatbots to your online customer service toolbox can make you a more customer-centric business.

Chatbots 98

Chatbots Customer Service Competitive Advantage Self Service 98

ShepHyken

APRIL 8, 2022

Did you know that 70% of consumers have stopped doing business with a brand following a poor customer experience? It helps in the identification of the right products for the targeted consumer segment. . Retailers must keep up with consumer demands for new channels, faster service, and a more seamless experience.

Retail 79

Retail Industry Customer Experience Contact Center 79

Forrester's Customer Insights

NOVEMBER 18, 2024

The Digital Product Passport promises significant benefits for sustainability, auditability, and consumer information, but a lack of agreement on standards makes it difficult to realise this promise ahead of European deadlines in 2027.

Consumers 32

Consumers Automotive Government Data 32

Optimove

MAY 7, 2020

In 2017, I stood on stage at Optimove’s flagship customer event and forecasted that by 2027, all marketing would become relationship marketing. However, Chrome’s market share is 69% , making their announcement a much bigger deal for brands and consumers than the previous two combined. Approaching the Third Party-Less World.

Advertising 52

Advertising Policies CRM Competitive Advantage 52

CSM Magazine

JANUARY 16, 2023

Gartner has said that chatbots will be the primary contact method for a quarter of firms by 2027. billion as we go into 2023, and 10 billion by 2027. The numbers speak loudly. Juniper also earmarks chatbots for huge growth, expecting interactions to hit around 3.5 Just a few years ago these numbers would have been rubbished.

Chatbots 52

Chatbots Strategy Airlines Self Service 52

CSM Magazine

DECEMBER 13, 2024

As global supply chains grow more complex and consumer expectations continue to rise, the logistics industry must adapt quickly. A significant 66% of consumers expect brands to understand their individual needs, and 71% feel frustrated when experiences lack personalization. billion by 2027, necessitating a 4.6%

Customer Centricity 52

Customer Centricity Strategy Transportation Chatbots 52

Ann Michaels and Associates

OCTOBER 29, 2020

There are now over 150 meal kit options for consumers to try. from 2020 to 2027. When consumers were unable to get the food they wanted at their local grocery store, meal kits subscriptions became an option. In 2012, Blue Apron, Hello Fresh and Plated debuted in the US. Home Chef began in 2013. COVID Pandemic.

Trends 52

Trends Report Meeting Analysis 52

Call Experts

OCTOBER 5, 2023

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. 24/7 Availability and Support According to Zendesk , 3 out of 4 consumers feel good customer service is the way to create loyalty. Contact center pricing can vary widely based on factors like usage and features.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

Clarivate

JULY 16, 2019

By 2027, 75% percent of today’s S&P 500 companies will be replaced by new companies which are providing the best customer experience to their customers. 56% of consumers say the overall enjoyment of the purchase experience is important in their decision to buy a product or service. REVENUE Benefits of CX.

Customer Experience 40

Customer Experience Customer Journeys Competitive Advantage Roadmap 40

West Monroe

JANUARY 25, 2023

Giants like PepsiCo have employed both strategies to great financial success and little pushback from consumers. billion by 2027. Look for your ideal data consumers The initial search for third-party data purchasers doesn’t have to leave private equity firms’ current ecosystem. billion in 2022 to $7.3

Analytics 52

Analytics Data Strategy Chatbots 52

BirdEye

JULY 3, 2023

Consumer The third part of the affiliate puzzle is the consumer themselves. The consumer receives the link to the product or service via various digital channels. If the consumer takes action, the affiliate link will track the conversion and reward the affiliate partner accordingly. That’s a whole lot of scrolling.

Sales 98

Sales Marketing Social Media Video 98

West Monroe

AUGUST 13, 2024

legal cannabis industry is at a critical juncture, driven by an array of dynamics: increasing competition, normalization, evolving consumer preferences, and rising costs. Either outcome creates a negative feedback loop, further eroding profit margins, market position, and consumer confidence. Only 24.4% of businesses in the U.S.

Competitive Advantage 52

Competitive Advantage Consumers Industry Sales 52

CSM Magazine

JANUARY 19, 2023

billion by 2027. This approach helps consumers shop for their favorite products online and come to the store to complete a transaction. BNPL (Buy Now Pay Later) BNPL services, like Laybuy, Clearpay, and Karlana, enable consumers to purchase a product and pay monthly installments.

Trends 52

Trends Sales Omni-Channel Retail 52

Magellan Solutions

APRIL 24, 2024

of retail by 2027 , accurate product information, orders, and inventory are crucial for success. Managing data entry in-house can be a headache, from errors to time-consuming tasks that distract you from growing your business. Another common pain point is the time-consuming nature of eCommerce data entry tasks.

Ecommerce 52

Ecommerce Sales Data Resources 52

Clarivate

APRIL 24, 2023

After Walgreens upped its ownership stake in the primary-care company VillageMD from 30 to 63 percent and then announced plans to operate 1,000 clinics by 2027, the writing was on the wall: to stay competitive and manage costs in CVS’ newly integrated Aetna plan, CVS could benefit by making a larger bid for primary care of its own.

Healthcare 89

Healthcare Marketing Insurance Groups 89

Magellan Solutions

MARCH 28, 2021

Such contents may offend your target consumers and stakeholders. Together with a smooth interaction of your brand with the consumers or users. . This is a safety net that filters offensive content before your consumers see it. Billion by the end of 2027. Protection against harmful content meant to sow disarray. .

Social Media 52

Social Media Guidelines e-support Brands 52

Magellan Solutions

AUGUST 19, 2021

COVID-19 caused drastic consumer behavior shifts. Furthermore, there are significant earnings challenges due to a tough macroeconomic context and extensive risk of financial distress for both consumers and businesses. Consumers’ banking preferences are rapidly evolving. Open Banking to Open Finance and beyond.

Banking 52

Banking Retail Industry Financial 52

Ecrion

JANUARY 27, 2021

From 2020 to 2027, research predicts a compound annual growth rate of over 40%. RPA, on the other hand, provides software to replace time-consuming human tasks. The same source tells us that over 80% of companies that implemented robotic process automation created a happier workplace. billion United States dollars.

Software 52

Software CRM System Analytics 52

inQuba

FEBRUARY 7, 2023

Policy holder education through traditional methods can be time-consuming and expensive. ValuePenguin) (Insurance Times) Poor Claims Experiences Could Put Up to $170B of Global Insurance Premiums at Risk by 2027 (Accenture) The post Top 10 acquisition & retention challenges for insurers in 2023 appeared first on inQuba.

Insurance 52

Insurance Customer Journeys Policies Communication 52

SurveySparrow

JUNE 2, 2023

Email marketing revenue has grown steadily since 2020 and is expected to hit nearly $18 billion in 2027. A whopping 82% of consumers trust recommendations from people they know. Nearly 70% of B2B marketers use email newsletters and marketing emails to distribute content and nurture relationships with potential clients.

How To 52

How To Social Media Chatbots B2B 52

West Monroe

MARCH 1, 2023

Yearly revenue for medical devices is expected to surpass $580 billion by 2027 as industry advancements and demand continues to grow.

Management 52

Management Healthcare Hospitality Multi-Channel 52

SurveySparrow

DECEMBER 11, 2020

We can give multiple reasons why you should go online to advertise your brand: In this uncertain situation, online advertising platforms will give you real-time consumer data. You can craft engaging surveys to know what your consumers are talking about your company, competitions, and their needs. billion by 2027. .

Advertising 52

Advertising Strategy Chatbots Social Media 52

Call Experts

APRIL 8, 2024

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. 24/7 Availability and Support According to Zendesk , 3 out of 4 consumers feel good customer service is the way to create loyalty. Contact center pricing can vary widely based on factors like usage and features.

Contact Center 52

Contact Center Call Center Guidelines Roadmap 52

LiveChat

JULY 24, 2018

This new venture will enable businesses to gain intelligence in real-time , have a single view of consumers across channels, segment customers based on their purchase history, demographics etc, and roll out targeted offers to a wider set of buyers. Billion by 2027. The Global cognitive analytics market is likely to reach $40.25

Customer Experience 28

Customer Experience How To Multi-Channel Social Media 28

SmartKarrot

MAY 12, 2021

billion by the years 2027, and the AI to reach a monumental $390.9 Driving never-seen-before productivity, efficacy and proficiency have only become a reality due to the benefits of Artificial Intelligence and Robotic Process Automation in the workflows. billion by 2025.

Video 18

Video Customer Success Analytics Chatbots 18

C Space

SEPTEMBER 29, 2020

DTC air purifier brand Molekule has experienced a 200% growth in repeat customers since launching in 2016, while its consumer model, the Air , has consistently sold out each month. As the pandemic continues, “consumers are now aware of their health in deeper ways, beyond just food and water,” Rao explained.

Brands 40

Brands Retail Transportation Consulting 40

AWS Machine Learning

OCTOBER 26, 2022

We use computer vision powered by ML on AWS to improve production efficiency, automate processes, and improve time-consuming or error-prone tasks. billion gallons of water loss by 2027,” said Dave Johnston, Director of Smart Infrastructure at Mueller Water Products. We are on a mission to save 7.7 Visualfabriq.

Innovation 109

Innovation Training Technology Data 109

Chadwick Martin Bailey

NOVEMBER 12, 2019

Because that’s the reality we will be living in by 2027. Examples of TMRE presenters who openly talk about how they disrupt themselves included: John Copeland, Vice President of Marketing & Consumer Insights at Adobe, described the massive pivot in Adobe’s operating model and the new KPIs needed to measure it all.

Hotels 61

Hotels e-support Conference Measurement 61

NobelBiz

JUNE 7, 2021

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. Consistent user experience : The “unified” part of UCaaS provides consumers with a uniform experience across tools and apps.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52

NobelBiz

FEBRUARY 23, 2023

Internal and external communication modalities have also changed dramatically, providing a variety of instruments for exchanging information among colleagues as well as with consumers and suppliers. Consistent user experience : The “unified” part of UCaaS provides consumers with a uniform experience across tools and apps.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Conference 52