Kayako

APRIL 1, 2022

Ecommerce hasn’t changed customers’ definition of good service, but it has made it more challenging for companies to meet those expectations. The digital transformation of commerce means that customers expect a seamless, personalized experience across channels. billion by 2027. Purchases Across Channels.

Ecommerce 225

Ecommerce Customer Satisfaction Trends Omni-Channel 225

Thematic

MARCH 20, 2025

It used Thematic’s AI tool to track customer complaints and reduced mortgage-related support calls by 69%​ Why? And customers expect this: 75% of them actually prefer AI-assisted customer service , especially when it helps agents respond faster and more accurately.

Customer Insights 62

Customer Insights Analytics Social Media Analysis 62

Thematic

MARCH 20, 2025

It’s no surprise that 87% of CX Trendsetters plan to integrate AI assistants across the customer journey by 2027—because AI-driven insights give businesses an unfair advantage. Improve Personalization and Customer Loyalty Personalization is something customers expect—76% of them do.

Analytics 62

Analytics Social Media Banking Analysis 62

Retently

NOVEMBER 27, 2024

Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! Regularly analyze and adapt your strategies to stay ahead of the competition and meet evolving customer expectations.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

delighted

OCTOBER 3, 2024

Chatbots can make or break the customer experience, with 30% of customers saying they wouldn’t use a company’s chatbot again if they had a bad experience. This speaks to the need for ecommerce storefronts to utilize a chatbot service that measures up to what customers expect – not just any chatbot will do. In short, yes.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Team Support

MAY 31, 2023

If you’re still not convinced of the utility of chatbots, it is important to note that chatbots are expected to be the primary mode of customer communication for at least a quarter of companies by the year 2027. This proactive approach to customer service improves the overall quality of the interactions with your customers.

Chatbots 98

Chatbots Customer Service Competitive Advantage Self Service 98

Thematic

MARCH 20, 2025

10 Ways AI Text Analytics Improves Customer Service Here are ways text analytics is helping improve customer service. By identifying which features customers repeatedly requested, they prioritized improvements that had the greatest impact on user satisfaction and retention.

Analytics 62

Analytics Customer Service Analysis e-support 62