delighted

OCTOBER 22, 2024

By 2027, nearly a quarter of retail purchases are expected to take place online. But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints. Not sure where or how to get started?

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52

Retently

NOVEMBER 27, 2024

Analyzing Market Trends and Customer Behavior 2. Personalizing the Customer Journey 3. Building Customer Loyalty for Retention 6. trillion by 2027 ? That’s a lot of shopping carts, checkouts, and happy customers! Use buyer journey mapping to see where customers drop off.

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Thematic

MARCH 20, 2025

Powered by AI, text analytics help businesses quickly identify what customers love, what frustrates them, and what they want next. And take note: companies that use AI-driven text analytics are already seeing the benefits—early adopters of AI in CX are 128% more likely to report high ROI from their AI tools.

Analytics 62

Analytics Social Media Banking Analysis 62

Thematic

MARCH 20, 2025

Companies that invest in AI-powered customer insights aren’t just keeping up—they’re pulling ahead. And the data backs it up: Companies that embrace AI in CX are 128% more likely to see high ROI. 87% of CX leaders plan to integrate AI assistants across the customer journey by 2027.

Customer Insights 62

Customer Insights Analytics Social Media Analysis 62

inQuba

FEBRUARY 7, 2023

While the last few years have accelerated digital transformation for insurers, many executives are still struggling to understand their policy holders’ real end-to-end journeys, or know how to correct them! Despite large sums of marketing dollars being spent to attract prospects, they continue to drop off the sales and onboarding journeys.

Insurance 52

Insurance Customer Journeys Policies Communication 52

InMoment XI

OCTOBER 10, 2024

Depending on what goals you set at the beginning of your social media management journey, you can track different metrics such as engagement rate, click-through rate, or conversion rate. 92% of marketers are concerned about the ROI of social media to one extent or the other. And 28% say they spend between $1,001 and $5,000.

Social Media 195

Social Media Management Tips Multi-Channel 195