Thematic

APRIL 3, 2025

By 2027, 87% of CX leaders plan to use AI-driven text analytics to power their customer interactions. Understanding the Text Analytics Market At its core, text analytics is all about turning unstructured text—like customer feedback, emails, support tickets, and social media posts—into something useful. The challenge?

Analytics 62

Analytics Trends Marketing Social Media 62

Thematic

MARCH 20, 2025

Customer feedback used to be a puzzle—scattered across surveys, support tickets, and social media. "​ Also, AI doesn’t stop at collecting; it does a complete qualitative data analysis to make sense of data using technologies like natural language processing (NLP) , large language models (LLMs), and generative AI.

Customer Insights 62

Customer Insights Analytics Social Media Analysis 62

Thematic

MARCH 20, 2025

 By analyzing support tickets, emails, and chat logs, it uncovers common issues, tracks sentiment, and speeds up response times. One of the biggest challenges in customer support is prioritizing urgent issues. How It Works: AI text analytics scans support tickets, emails, and chat messages in real time to identify urgent issues.

Analytics 62

Analytics Customer Service Analysis e-support 62

Chadwick Martin Bailey

NOVEMBER 12, 2019

As we return from another stimulating conference, let’s shine a light on emerging human and technological rhythms: Detecting patterns: Is it good or bad if your technology knows you completely and holistically? Because that’s the reality we will be living in by 2027. Discover – free sign ups, 2. Try – download & use, 3.

Hotels 61

Hotels e-support Conference Measurement 61

Magellan Solutions

MARCH 28, 2021

Technological Innovations. Future Technologies. E-commerce Retailer. Multilingual support. Billion by the end of 2027. In support of these trends, some key factors will also play a crucial role in this sector: High Growth Factor. Services accounted for 60% in the global content moderation market.

Social Media 52

Social Media Guidelines e-support Brands 52

SurveySparrow

NOVEMBER 9, 2020

billion by 2027. Each organization has to invest extra time to find the latest technology, hr tools, and software to help them run their duty smoothly. Chatbots: Chatbots are the perfect tool to enhance user engagement, collect feedback, and provide employee support 24×7. E-signature for documents. HR Tool #4.

Software 59

Software Tools Management Employee Engagement 59

AWS Machine Learning

MARCH 20, 2025

Gartner predicts that by 2027, 40% of generative AI solutions will be multimodal (text, image, audio and video) by 2027, up from 1% in 2023. It also offers flexibility in data extraction by supporting both explicit and implicit extractions. Image modality : Supports image summarization, IAB taxonomy , and content moderation.

Data 119

Data Multi-Channel Effort Score e-support 119