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10 Ways AI Text Analytics Improves CustomerService Here are ways text analytics is helping improve customerservice. Tracking Customer Satisfaction Trends Did you know that a customer is four times more likely to switch to a competitor over a service issue than a product issue?
Poorcustomerservice could be costing your business — and that cost can be measured. Research by Qualtrics XM Institute found that poorcustomerservice could be costing businesses around the world up to $3.7 trillion a year.
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Whether it’s a contact center for doctors or accountants , these customerservice hubs are not merely cost centers but vital touchpoints for building and maintaining strong customer relationships. TrueList explains that the worldwide market for answering services will reach $496 billion before 2027.
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