Thematic

MARCH 20, 2025

By using Thematic’s AI and human expertise , Atlassian uncovered key customer pain points and improved its product roadmap​ Key takeaway: Companies that act on pain points fast gain a competitive edge—73% of consumers will switch to a competitor after multiple bad experiences.

Analytics 62

Analytics Social Media Banking Analysis 62

Retently

NOVEMBER 27, 2024

trillion by 2027 ? It’s like a roadmap that shows where things are working – and where they’re not. Streamlining Backend Operations 9. Measuring Success: Metrics to Monitor Conclusion Did you know that global ecommerce sales are expected to hit a jaw-dropping $8.1 That’s a lot of shopping carts, checkouts, and happy customers!

Ecommerce 148

Ecommerce Sales Strategy Tips 148

Thematic

MARCH 20, 2025

In the case of Melodics , a music-learning platform, AI-powered text analytics analyzed customer feedback, helping the company refine its product roadmap. Let’s talk about how AI text analytics can help your business. 10 Ways AI Text Analytics Improves Customer Service Here are ways text analytics is helping improve customer service.

Analytics 62

Analytics Customer Service Analysis e-support 62

Call Experts

OCTOBER 5, 2023

TrueList explains that the worldwide market for answering services will reach $496 billion before 2027. Technology Roadmap Inquire about the contact center’s technology roadmap and future plans.

Contact Center 105

Contact Center Call Center Guidelines Roadmap 105

NobelBiz

NOVEMBER 6, 2023

The estimated value of the global contact center software market by 2027 is $110 billion , according to Replicant. If you’re serious about boosting your operational efficiency, watch the on-demand version of our roundtable webinar, “Decoding the CCaaS Migration Dilemma: A Roadmap to Success.” alone by 2040.

Call Center 105

Call Center Self Service Contact Center Customer Service 105

Think Customers

JUNE 15, 2021

billion by 2027 , an increased focus on digital advertisements and data will mean more intense focus on what type of content is posted on social media websites. These bots can potentially be a customizable high-tech AI platform that provides a Roadmap to long term Wellness.

Social Media 52

Social Media Employee Engagement Culture Roadmap 52

Clarivate

JULY 16, 2019

We have helped many of these companies get their programs started in small steps such as CX Roadmap, Journey Mapping Workshops, and Survey Strategy sessions, to name a few of the CX services we offer. For many companies, convincing their senior executives of the value of investing in CX programs may be the toughest challenge they face.

Customer Experience 40

Customer Experience Customer Journeys Competitive Advantage Roadmap 40