Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Through text analytics –transforming textual data into crystal-clear insights for smarter decisions. Through text analytics –transforming textual data into crystal-clear insights for smarter decisions. Why does this matter?

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

Thematic

JANUARY 29, 2025

And that’s where text analytics comes in. By 2028, this figure will skyrocket to 394 zettabytes. 💡 Pro Tip: Modern text analytics applications can automate the categorization process, making it faster and more accurate. A significant boost in Touchpoint Net Promoter Score (tNPS). That’s huge!

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Thematic

JANUARY 16, 2025

That’s where text analytics comes in. Let’s explore how text analytics works, why it’s a game-changer, and how you can use it to turn feedback into better decisions. Let’s dive in and discover the transformative power of text analytics for your business! What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Think Customers

JANUARY 17, 2025

One challenge when it comes to collecting all this data, he said, is ensuring it can flow freely among the brands systems and platforms so shoppers have one unified experience and all the touchpoints get harmonized. In 2025, 37% of U.S. consumers will make a purchase through social media, with an average spend of $820 per social buyer.

Report 52

Report Data Retail Social Media 52

delighted

OCTOBER 3, 2024

Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. According to Acxiom, 83% of companies say that using customer data and predictive analytics to improve the customer experience will be a key way to earn customer advantage over the next 5 years.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

BirdEye

JANUARY 16, 2024

This means every touchpoint, whether a call, email, or social media interaction, is tracked. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. Customer insights Offers deeper insights by integrating data from multiple touchpoints. billion by 2028, growing at a CAGR of 22.6%

CRM 59

CRM Management Social Media Customer relationships 59

NobelBiz

OCTOBER 8, 2024

billion in 2020 and is projected to grow at a CAGR of 37% from 2021 to 2028, indicating a strong demand for automated dialing solutions in sales environments. Our Call Center Analytics gives you the power to dial smarter, not harder, by showing exactly when your audience is most receptive.”

Sales 52

Sales Strategy Multi-Channel Call Center 52