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Call Center Dialer Software: Optimization Best Practices

NobelBiz

from 2021 to 2028 to reach USD 12.2 billion by 2028. In a regular set-up, where agents manually select, dial, and wait for the call to connect is estimated that a total of 36 hours is being wasted each month – per rep. – Source Let’s look at some of the most important benefits of using auto-dialer software.