Call Center Dialer Software: Optimization Best Practices
NobelBiz
MAY 9, 2023
from 2021 to 2028 to reach USD 12.2 billion by 2028. Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Old data can clog a dialer’s effort in any dialing strategy. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.
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