delighted

OCTOBER 3, 2024

From writing product descriptions to automating customer support queries with chatbots, the opportunities to implement AI are limitless. And by 2028, the global secondhand market is expected to reach $350 billion. In fact, 35% of consumers prefer to talk to a chatbot versus an actual customer support agent.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

SurveySensum

SEPTEMBER 5, 2024

So, let’s discuss the top customer experience trends in the banking industry that you can implement for your organization. In fact, the global digital banking market size is expected to grow at a CAGR of 8.3% from 2021 to 2028. So, let’s discover some of these top-trending best practices and strategies.

Banking 52

Banking Trends Industry Customer Experience 52

TechSee

JANUARY 10, 2022

The global housing management industry is thriving and expected to grow from $15.10 billion in 2028 at a CAGR of 9.3% AI powered chatbot for commonly asked questions. As customer expectations change, property management organizations that embrace technology will be best positioned to provide excellent customer service.

Self Service 109

Self Service Management Technology Video 109

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. For example, Swiggy’s in-app chat support provides 24*7 responsive customer support. Clear Operating Hours: Communicate the operating hours of your live chat support.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52