Thematic

JANUARY 16, 2025

Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. Today’s models, like Support Vector Machines (SVM) , make this process faster and smarter, boasting up to 84.58% accuracy. It’s practical, too.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S. For example, Swiggy’s in-app chat support provides 24*7 responsive customer support. Ubiquity of Mobile Devices: Mobile devices have become integral to our lives.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

Magellan Solutions

AUGUST 1, 2022

The Philippines’ IT-BPO sector is experiencing a revival as a result of this double-digit growth, which supports the target goal that 2021 performance was beyond remission. By 2028, IBPAP estimates that there will be roughly 2.5 IBPAP will soon release a roadmap for the industry through 2028. . Source: IBPAP. . Source: IBPAP.

Report 40

Report Industry Government Healthcare 40