NobelBiz

DECEMBER 10, 2024

billion by 2028, with a compound annual growth rate (CAGR) of 39.4%, indicating a significant trend towards AI adoption across industries, including debt collection. Multi-lingual support and omni-channel will enable smooth communication and become standard across multiple languages and platforms. billion in 2021 to $422.37

Omni-Channel 52

Omni-Channel Multi-Channel Contact Center CRM 52

SurveySensum

NOVEMBER 7, 2023

It encompasses all the touchpoints and interactions that occur on mobile platforms, including mobile websites, mobile apps, text messages, and other communication channels that customers use on their mobile devices. billion by 2028. For example, Swiggy’s in-app chat support provides 24*7 responsive customer support.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

Magellan Solutions

AUGUST 15, 2022

The e-commerce industry growth has enabled companies, even small businesses, to get access to and establish a wider market presence and good reputation by offering more affordable and effective distribution channels for their goods or services. 12: CHATBOTS MAKES SHOPPING MORE ENJOYABLE. TYPES OF E-COMMERCE. 10: B2B E-COMMERCE.

Trends 40

Trends B2C Ecommerce Government 40