delighted

OCTOBER 3, 2024

From writing product descriptions to automating customer support queries with chatbots, the opportunities to implement AI are limitless. Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. Just how prevalent is AI in ecommerce?

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Thematic

JANUARY 16, 2025

They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. Chatbots and Virtual Assistants: Make interactions smarter and more personal by analyzing tone and intent. Data growth worldwide 2010-2028.  The stakes couldn’t be higher. Take Vodafone New Zealand , for instance.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. This means that banking and financial organizations need to migrate and enhance their digital customer experience with continuous improvements like omnichannel customer interactions, AI-assisted chatbots, customer data integration across channels, etc.

Banking 52

Banking Trends Industry Customer Experience 52

BirdEye

JANUARY 16, 2024

This means every touchpoint, whether a call, email, or social media interaction, is tracked. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. Customer insights Offers deeper insights by integrating data from multiple touchpoints. billion by 2028, growing at a CAGR of 22.6%

CRM 59

CRM Management Social Media Customer relationships 59

SurveySensum

NOVEMBER 7, 2023

It encompasses all the touchpoints and interactions that occur on mobile platforms, including mobile websites, mobile apps, text messages, and other communication channels that customers use on their mobile devices. billion by 2028. For example, Swiggy’s in-app chat support provides 24*7 responsive customer support.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52