2028 Consumers Customer Expectations 
delighted
OCTOBER 3, 2024
more likely to buy something from TikTok Shop than the average consumer. Social media influencers also leverage referral and affiliate codes to give customers discounts on the items advertised to them. Those numbers continue to climb: based on consumer demand, the subscription economy is expected to reach $1.5
BlueOcean
SEPTEMBER 27, 2021
Read more > The Amazonizing of Customer Experience. Because Amazon is such an industry monolith, it’s incredibly rare to find consumers who aren’t familiar with the Amazon standard of customer experience. As such, it’s not uncommon to see customers comparing other brands—even B2B brands—against the giant.
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West Monroe
JULY 26, 2022
But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.
Gainsight
OCTOBER 10, 2023
In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b Meanwhile, Walgreens is using AI to track the spread of the flu, and Northface uses it to help consumers find the perfect coat. your goals should really come from your customers and team.
West Monroe
JULY 27, 2022
But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.
TechSee
SEPTEMBER 21, 2021
No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Consumer shift toward streaming content. Negative customer service perception. The cable industry is at a crossroads. Factors Affecting the Cable Digital Transformation.
NobelBiz
JULY 4, 2023
over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. Information about customer preferences, common complaints, and frequently asked questions is incredibly valuable.
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