Think Customers

JANUARY 17, 2025

Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer.

Report 52

Report Data Retail Social Media 52

delighted

OCTOBER 3, 2024

more likely to buy something from TikTok Shop than the average consumer. Consumers are all in on subscriptions Last year, subscriptions generated over $28 billion in revenue – a figure that doubled from just 4 years ago. Those numbers continue to climb: based on consumer demand, the subscription economy is expected to reach $1.5

Ecommerce 93

Ecommerce Retail Trends Social Media 93

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. They demand fast shipping, easy returns, sustainability and more, showing little loyalty and appreciation.

Customer Service 85

Customer Service Loyalty Programs Retail Loyalty 85

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. One important factor that weighs on consumers at this stage? Loyalty programs are a great place to start. Here’s why getting the online shopping experience right matters: 91% of consumers make online purchases on their phone.

Customer Journeys 52

Customer Journeys Ecommerce Social Media Net Promoter Score 52