TechSee

SEPTEMBER 21, 2021

No longer are consumers watching news, entertainment, and sports over a limited number of channels at specifically scheduled times of the day. Consumer shift toward streaming content. The cable industry is at a crossroads. Factors Affecting the Cable Digital Transformation. Negative customer service perception.

Self Service 41

Self Service Entertainment Advertising Return on Investment 41

delighted

OCTOBER 3, 2024

more likely to buy something from TikTok Shop than the average consumer. Meanwhile, influencers help boost brand advocacy and word-of-mouth marketing, encouraging followers to shop the products they love directly on their own channels. More than half ( 52% ) of consumers have purchased an item secondhand in the past year.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

Thematic

JANUARY 29, 2025

Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made. By 2028, this figure will skyrocket to 394 zettabytes. It’s easier than you think! Pay close attention to patterns in their comments.

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Think Customers

JANUARY 17, 2025

Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer. consumers will make a purchase through social media, with an average spend of $820 per social buyer. In 2025, 37% of U.S.

Report 52

Report Data Retail Social Media 52

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. Not using an Omnichannel (or at least Multichannel) approach: Begin offering your clients and agents the ability to comminute with more than a phone call. billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 37% from 2021 to 2028.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

NobelBiz

OCTOBER 8, 2024

billion in 2020 and is projected to grow at a CAGR of 37% from 2021 to 2028, indicating a strong demand for automated dialing solutions in sales environments. Be Multi-Modal in Follow-Ups In an age where consumers have multiple communication preferences, employing a multi-modal approach to follow-ups is essential.

Sales 52

Sales Strategy Multi-Channel Call Center 52

Magellan Solutions

AUGUST 15, 2022

BUSINESS TO CONSUMER (B2C). B2C ecommerce businesses market their products directly to consumers. A B2C company conducts business directly with the consumer who will utilize the products in the end, as opposed to distributing them to an intermediary. CONSUMER TO CONSUMER (C2C). CONSUMER TO BUSINESS (C2B).

Trends 40

Trends B2C Ecommerce Government 40