Thematic

FEBRUARY 3, 2025

Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Let me help you picture this: one zettabyte is enough to store all the movies ever made—not once, but about 250 million times over ! By 2028, that number is projected to soar to over 394 zettabytes. Why does this matter?

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. That’s equivalent to every person on Earth streaming 4K video nonstop for over three years or stacking enough books to reach the moon and back…100 times. CCPA (California Consumer Privacy Act - U.S.):

Analytics 62

Analytics Social Media Analysis e-support 62

NobelBiz

OCTOBER 8, 2024

Power Dialing Mode: For those who prefer a more hands-on approach, agents can dial one number at a time, giving them control over their calls while still benefiting from reduced wait times. Call Monitoring: Supervisors can listen in on calls, providing real-time coaching and support to agents.

Sales 52

Sales Strategy Multi-Channel Call Center 52

SurveySensum

OCTOBER 5, 2023

Asking Too Many Questions Do you know that, the ideal survey length is 5 minutes, and consumers are not willing to answer more than 5-7 survey questions? billion users by 2028. Please rate your experience with waiting time. (1-5 Was the vehicle delivered on or before the promised time? 1-5 point scale) 6.

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

DCX

NOVEMBER 3, 2024

The company aims to cut down wait times and improve the overall experience. Driving the news : M&S is going big on self-checkouts, aiming for 100+ stores by 2028. Stories That Stick: Those worker portraits aren’t just for show—they build brand trust by connecting consumers with the people behind the products.

Airlines 52

Airlines Trends Loyalty Retail 52