TechSee

SEPTEMBER 21, 2021

million customers cancelling their subscriptions during the first quarter of 2021. But on the other hand, this loss of customer base has primarily been from low-margin video subscribers, which has effectively shifted the industry’s customer mix to more profitable broadband customers. . Become a smart-home player .

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. With dialers, contact centers can greatly improve their operational efficiency, leading to a more satisfied customer base and happier agents. Customer Experience Generally speaking, automated dialers can have a significant impact on the customer experience.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

SurveySensum

SEPTEMBER 5, 2024

50-70% of customers now prefer digital banking services to manage their finances because they offer convenience, speed, and efficiency. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement.

Banking 52

Banking Trends Industry Customer Experience 52

SurveySensum

OCTOBER 5, 2023

Now, by segmenting your customers and tailoring the survey questions in this way, you can gather more meaningful feedback and use it to make improvements that will cater to the diverse preferences and expectations of your customer base. Segment your customers based on common characteristics. billion users by 2028.

Survey 52

Survey Automotive Feedback Customer Satisfaction 52