NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. Improving Efficiency It is estimated that a salesperson makes 52 calls daily (with 15% of the time dedicated to leaving voicemails). When agents are left waiting for long periods before connecting with clients, they can become bored, disengaged, and demotivated.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

SurveySensum

SEPTEMBER 5, 2024

Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement. from 2021 to 2028. In fact, the global digital banking market size is expected to grow at a CAGR of 8.3%

Banking 52

Banking Trends Industry Customer Experience 52

SurveySensum

OCTOBER 5, 2023

Now, by segmenting your customers and tailoring the survey questions in this way, you can gather more meaningful feedback and use it to make improvements that will cater to the diverse preferences and expectations of your customer base. Segment your customers based on common characteristics. billion users by 2028.

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

CSM Magazine

MARCH 17, 2025

AI agents vs traditional customer support Long wait times are a major pain point in customer service. According to a study by Arise, over 60% of customers will hang up if they have to wait more than a minute in a phone queue – especially during peak hours. million by 2028.

Customer Service 52

Customer Service Customer Satisfaction Wait Times Customers 52