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Brouhaha in Broadcasting: The Cable Digital Transformation

TechSee

The growing smart home market, projected to reach more than $495 billion by 2028, represents a new opportunity in the realm of cable digital transformation. In today’s digital age, the cable industry has seen media production, distribution, and consumption, as well as their customersexpectations for service, change drastically.

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What’s Everyone Talking About in Customer Experience Today?

BlueOcean

It might be unfair to compare businesses who are either much smaller or in a very different industry to Amazon, but that’s simply the reality of customer expectations. Read more > The Growing Value of the Customer Experience Market. billion to $27.12 billion—an annual growth rate of 17.5%.

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NRF show report: Retail’s future is built on data

Think Customers

Technology as a tool, not an endgame Personalization was a hot topic at NRF as customers expect shopping experiences to feel tailored to their unique needs. Many companies spoke about harnessing the power of data to better understand customers habits and preferences. In 2025, 37% of U.S.

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Mastering Customer Feedback Analysis with Text Analytics: A Step-by-Step Guide

Thematic

But here’s the thing: understanding what your customers are saying is the secret to delivering better customer experiences and growing your business. Did you know 61% of customers expect personalized service ? By 2028, this figure will skyrocket to 394 zettabytes. That’s huge!

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Property Management Solutions: Visual Assistance Helps Homeowners And Tenants

TechSee

The global housing management industry is thriving and expected to grow from $15.10 billion in 2028 at a CAGR of 9.3% As customer expectations change, property management organizations that embrace technology will be best positioned to provide excellent customer service. TechSee’s technology.

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Top 10 ecommerce trends shaping online retail in 2024

delighted

Sustainability-minded consumers lean into the resale economy With more consumers shopping with sustainability in mind, brands are focusing on how to cater to this cohort of customers: whether that be through selling secondhand items or simply shopping from brands with more sustainable business practices.

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Text Analytics Best Practices: A Comprehensive Guide for Success

Thematic

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Over time, language evolves, customer expectations shift, and data patterns change, which can cause machine learning models to degrade in accuracy. Did you know? But that data means nothing if not properly analyzed.