Thematic

JANUARY 29, 2025

But here’s the thing: understanding what your customers are saying is the secret to delivering better customer experiences and growing your business. Did you know 61% of customers expect personalized service ? By 2028, this figure will skyrocket to 394 zettabytes. That’s huge! The result?

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Think Customers

JANUARY 17, 2025

Technology as a tool, not an endgame Personalization was a hot topic at NRF as customers expect shopping experiences to feel tailored to their unique needs. Many companies spoke about harnessing the power of data to better understand customers habits and preferences. In 2025, 37% of U.S.

Report 52

Report Data Retail Social Media 52

delighted

OCTOBER 3, 2024

Not only do consumers benefit from subscribing, earning loyalty points and member discounts, brands also win with subscriptions that create recurring, predictable revenue that helps them continue to grow. And by 2028, the global secondhand market is expected to reach $350 billion. Just how prevalent is the resale market?

Ecommerce 93

Ecommerce Retail Trends Social Media 93

SurveySensum

SEPTEMBER 5, 2024

So, let’s discuss the top customer experience trends in the banking industry that you can implement for your organization. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement.

Banking 52

Banking Trends Industry Customer Experience 52

West Monroe

JULY 26, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 59

Banking Customer Experience Financial Effort Score 59

West Monroe

JULY 27, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 52

Banking Customer Experience Financial Effort Score 52

SurveySensum

NOVEMBER 7, 2023

Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? billion by 2028.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52