TechSee

SEPTEMBER 21, 2021

To meet these expectations, cablecos must overhaul their operations to ensure that all aspects of their business are aligned with the digital revolution, from improved self-service options to personalized marketing to omnichannel customer service channels. Become a smart-home player .

Self Service 41

Self Service Advertising Entertainment Return on Investment 41

Thematic

JANUARY 29, 2025

But here’s the thing: understanding what your customers are saying is the secret to delivering better customer experiences and growing your business. Did you know 61% of customers expect personalized service ? By 2028, this figure will skyrocket to 394 zettabytes. That’s huge!

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Think Customers

JANUARY 17, 2025

Technology as a tool, not an endgame Personalization was a hot topic at NRF as customers expect shopping experiences to feel tailored to their unique needs. Many companies spoke about harnessing the power of data to better understand customers habits and preferences. In 2025, 37% of U.S.

Report 52

Report Data Retail Social Media 52

delighted

OCTOBER 3, 2024

Sustainability-minded consumers lean into the resale economy With more consumers shopping with sustainability in mind, brands are focusing on how to cater to this cohort of customers: whether that be through selling secondhand items or simply shopping from brands with more sustainable business practices. billion between 2024 and 2029.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

SurveySensum

SEPTEMBER 5, 2024

So, let’s discuss the top customer experience trends in the banking industry that you can implement for your organization. 50-70% of customers now prefer digital banking services to manage their finances because they offer convenience, speed, and efficiency. from 2021 to 2028. message – not done!!!

Banking 52

Banking Trends Industry Customer Experience 52

NobelBiz

JULY 4, 2023

over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. . – Steve Bederman, President of NobelBiz On Engati CX Podcast Listen to the full podcast.

Interaction 52

Interaction Call Center Engagement Contact Center 52

SurveySensum

OCTOBER 5, 2023

By tailoring your survey-sending approach to customer preferences and capturing feedback when it matters most and through the right channels, you can gather insights that drive improvements in the dealership experience. Share Omnichannel Surveys With SurveySensum – Request a Demo 7. billion users by 2028.

Survey 52

Survey Automotive Feedback Customer Satisfaction 52