BlueOcean

SEPTEMBER 27, 2021

Where Are Businesses Spending Money on Customer Experience? 34% of small-to-mid-sized businesses are expected to spend more on customer experience technology in the next year, but just where those dollars are going requires some digging. Read more > The Growing Value of the Customer Experience Market.

Customer Experience 177

Customer Experience Contact Center B2B B2C 177

delighted

OCTOBER 3, 2024

Sustainability-minded consumers lean into the resale economy With more consumers shopping with sustainability in mind, brands are focusing on how to cater to this cohort of customers: whether that be through selling secondhand items or simply shopping from brands with more sustainable business practices.

Ecommerce 93

Ecommerce Retail Trends Social Media 93

TechSee

JANUARY 10, 2022

TechSee’s technology. The global housing management industry is thriving and expected to grow from $15.10 billion in 2028 at a CAGR of 9.3% Need for technology in the housing industry. Remotely check site maps using AR holography technology. Table of Contents: The need for property management solutions.

Self Service 109

Self Service Management Technology Video 109

SurveySensum

SEPTEMBER 5, 2024

So, let’s discuss the top customer experience trends in the banking industry that you can implement for your organization. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement.

Banking 52

Banking Trends Industry Customer Experience 52

Gainsight

OCTOBER 10, 2023

In North America alone , total revenues from the artificial intelligence market are expected to reach $128.8b by 2028, up from $6.8b While still early in its evolution, AI is helping Customer Education teams create more impactful content with fewer resources. your goals should really come from your customers and team.

Course 52

Course How To Healthcare Transportation 52

Ecrion

MARCH 11, 2019

Many Boomers still prefer receiving paper documents, while some aren’t as technologically savvy as millennials. Not to be outdone, Gen Xers – the generation wedged between Boomers and millennials, will outnumber Boomers by 2028. Your company will need to provide all options to create that great customer experience.

Insurance 40

Insurance Trends Customer Experience Policies 40

TechSee

SEPTEMBER 21, 2021

The Internet, mobile technologies, and streaming channels have given consumers an unlimited source of viewing options over any device of their choice and are leading the industry as whole into a cable digital transformation. . The cable industry is at a crossroads. Strategies to ensure a future of cable TV . Become a smart-home player .

Self Service 41

Self Service Advertising Entertainment Return on Investment 41