Think Customers

JANUARY 17, 2025

Technology as a tool, not an endgame Personalization was a hot topic at NRF as customers expect shopping experiences to feel tailored to their unique needs. Many companies spoke about harnessing the power of data to better understand customers habits and preferences. In 2025, 37% of U.S.

Report 52

Report Data Retail Social Media 52

Thematic

JANUARY 29, 2025

But here’s the thing: understanding what your customers are saying is the secret to delivering better customer experiences and growing your business. Did you know 61% of customers expect personalized service ? By 2028, this figure will skyrocket to 394 zettabytes. That’s huge! The result?

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

delighted

OCTOBER 3, 2024

It’s not hard to see why: when brands use AI for ecommerce, it drives more than a 25% improvement in customer satisfaction, revenue, and cost reduction. By 2032, the ecommerce AI market is expected to reach $45.72 And by 2028, the global secondhand market is expected to reach $350 billion. Our advice?

Ecommerce 93

Ecommerce Retail Trends Social Media 93

SurveySensum

SEPTEMBER 5, 2024

So, let’s discuss the top customer experience trends in the banking industry that you can implement for your organization. Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement.

Banking 52

Banking Trends Industry Customer Experience 52

SurveySensum

NOVEMBER 7, 2023

Mobile customer experience refers to the overall quality of interactions and experiences that customers have with a business through mobile devices. billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52