West Monroe

JULY 26, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 59

Banking Customer Experience Financial Effort Score 59

West Monroe

JULY 27, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. Case in point: 73% of respondents to our customer survey said a completely digital experience would improve their banking experience.

Banking 52

Banking Customer Experience Financial Effort Score 52

SurveySensum

OCTOBER 5, 2023

Have the test group go through the entire survey and provide feedback on the flow , sequence of questions, and overall user experience. Neglecting Mobile Responsiveness Based on Statista’s report titled “Smartphone Mobile Network Subscriptions Worldwide,” in 2022, the global smartphone user count reached 6.6

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Customer Expectations: Customers have high expectations for the mobile experiences they encounter. To optimize the user experience, use single questions whenever possible, as they are more mobile-friendly. billion in 2022, and is forecast to exceed 7.7

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52