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In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Businesses need text analytics done right to extract valuable insights that they can use for effective decision-making. (e.g., e.g., “Analyze customer reviews to identify recurring product complaints.”)
over the forecast period (2023 – 2028). Automated Interaction Summaries are more than just a technological innovation; they are a catalyst for transforming customer service experiences. Bolstering Customer Experience All these advantages converge to create an enhanced customer experience.
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