Remove 2028 Remove Customer relationships Remove Loyalty Programs
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Top 10 ecommerce trends shaping online retail in 2024

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Sustainability-minded consumers lean into the resale economy With more consumers shopping with sustainability in mind, brands are focusing on how to cater to this cohort of customers: whether that be through selling secondhand items or simply shopping from brands with more sustainable business practices. Is ecommerce growing? In short, yes.

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Ecommerce customer journey map + template

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ecommerce market will see a $475 billion increase by 2028. By creating an ecommerce customer journey map, you can pinpoint what’s working (and what’s not), take action to remove any friction, and ensure a smooth, holistic experience for your customers. How much do customer retention and loyalty matter?