Remove 2028 Remove Customer Retention Remove Loyalty Programs
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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

” I’m intrigued by the article as it claims that one way to attract and retain these customers is through visual imagery. by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program.

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Ecommerce customer journey map + template

delighted

ecommerce market will see a $475 billion increase by 2028. By creating an ecommerce customer journey map, you can pinpoint what’s working (and what’s not), take action to remove any friction, and ensure a smooth, holistic experience for your customers. How much do customer retention and loyalty matter?