Thematic

JANUARY 29, 2025

Collecting Customer Feedback In 2023, the world created, captured, and consumed a staggering 123 zettabytes of data —that’s like watching 250 million copies of every movie ever made. By 2028, this figure will skyrocket to 394 zettabytes. A significant boost in Touchpoint Net Promoter Score (tNPS). The result?

Analysis 62

Analysis Analytics Feedback Net Promoter Score 62

Thematic

JANUARY 16, 2025

Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. Armed with this insight, they made changes that boosted customer satisfaction. It lets you measure customer satisfaction like never before.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

NobelBiz

MAY 9, 2023

from 2021 to 2028 to reach USD 12.2 billion by 2028. Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Old data can clog a dialer’s effort in any dialing strategy. – Brad Butler, Contact Center Software Consultant @ NobelBiz 2.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

CX University

JANUARY 30, 2018

If you are a numbers person, then look at the difference in impact between technology and customer satisfaction. In the last decade, mastery in customer satisfaction has delivered a CAGR of 15%. If we were merely comparing size, we would conclude that customer experience is much bigger (approximately twice as big).

Customer Experience 61

Customer Experience Effort Score Customer Satisfaction Banking 61

West Monroe

JULY 26, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. We then asked bank customers last quarter to tell us how they felt these efforts were going.

Banking 59

Banking Customer Experience Financial Effort Score 59

BirdEye

JANUARY 16, 2024

With this, businesses can offer more personalized service, respond quickly to customer inquiries, and align their strategies across different departments, enhancing customer satisfaction and loyalty. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028.

CRM 59

CRM Management Social Media Customer relationships 59

West Monroe

JULY 27, 2022

But an in-depth examination of their digital offerings and customer expectations reveals those gains may be fleeting—with non-traditional rivals like fintechs poised to swoop in. We then asked bank customers last quarter to tell us how they felt these efforts were going.

Banking 52

Banking Customer Experience Financial Effort Score 52