Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Customer Support: Resolving Complaints and Improving Service In customer support, speed and accuracy are everything. Such is the case of DoorDash, which used Thematic’s text analytics to review support tickets. Why does this matter?

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. e.g., “Track sentiment trends across 10,000 support tickets over six months.”) Did you know? But that data means nothing if not properly analyzed. ”) Measurable – Set quantifiable goals.

Analytics 62

Analytics Social Media Analysis e-support 62

Thematic

JANUARY 16, 2025

Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. Today’s models, like Support Vector Machines (SVM) , make this process faster and smarter, boasting up to 84.58% accuracy. It’s practical, too.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Magellan Solutions

AUGUST 1, 2022

The Philippines’ IT-BPO sector is experiencing a revival as a result of this double-digit growth, which supports the target goal that 2021 performance was beyond remission. By 2028, IBPAP estimates that there will be roughly 2.5 IBPAP will soon release a roadmap for the industry through 2028. . Source: IBPAP. . Source: IBPAP.

Report 40

Report Industry Government Healthcare 40

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S. For example, Swiggy’s in-app chat support provides 24*7 responsive customer support. Ubiquity of Mobile Devices: Mobile devices have become integral to our lives.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

NobelBiz

JULY 4, 2023

over the forecast period (2023 – 2028). Automated Interaction Summaries serve as a vital tool in transforming technical challenges into opportunities to showcase exceptional problem-solving skills and deliver unparalleled support. . – Steve Bederman, President of NobelBiz On Engati CX Podcast Listen to the full podcast.

Interaction 52

Interaction Call Center Engagement Contact Center 52

Inbenta

DECEMBER 28, 2024

Discover how AI is transforming e-commerce through enhanced search functionalities, machine-readable catalogs, and reimagined tech stacks, and learn incremental steps to integrate AI effectively while aligning with your brand’s vision for a better customer experience. AIs role in e-commerce is growing.

e-support 52

e-support Fashion Analytics Trends 52