Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Customer Support: Resolving Complaints and Improving Service In customer support, speed and accuracy are everything. Such is the case of DoorDash, which used Thematic’s text analytics to review support tickets. Why does this matter?

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. e.g., “Track sentiment trends across 10,000 support tickets over six months.”) Did you know? But that data means nothing if not properly analyzed. ”) Measurable – Set quantifiable goals.

Analytics 62

Analytics Social Media Analysis e-support 62

Thematic

JANUARY 16, 2025

Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. By spotting patterns, they tweak their marketing strategy on the fly and keep the hits rolling. That’s a lot of businesses turning data into action.

Analytics 62

Analytics Data Net Promoter Score Analysis 62

Magellan Solutions

AUGUST 1, 2022

The Philippines’ IT-BPO sector is experiencing a revival as a result of this double-digit growth, which supports the target goal that 2021 performance was beyond remission. The projected growth of the overall market at a compound annual growth rate (CAGR) of 9.2 By 2028, IBPAP estimates that there will be roughly 2.5

Report 40

Report Industry Government Healthcare 40

SurveySensum

NOVEMBER 7, 2023

Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? billion by 2028.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52

NobelBiz

JULY 4, 2023

According to a report by Mordor Intelligence , the AI market in call center applications is anticipated to witness a CAGR of 25.8% over the forecast period (2023 – 2028). There are numerous tools available in the market, each with its own unique features and capabilities.

Interaction 52

Interaction Call Center Engagement Contact Center 52