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By 2028, that number is projected to soar to over 394 zettabytes. Customer Support: Resolving Complaints and Improving Service In customer support, speed and accuracy are everything. Such is the case of DoorDash, which used Thematic’s text analytics to review support tickets. Why does this matter?
Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. They used Thematic to tackle their Touchpoint NetPromoterScore (tNPS) across customer-facing teams. Take Vodafone New Zealand , for instance.
In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. e.g., “Track sentiment trends across 10,000 support tickets over six months.”) This is especially useful for tracking customer feedback, online reviews, and netpromoterscore (NPS) surveys.
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