Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Customer Support: Resolving Complaints and Improving Service In customer support, speed and accuracy are everything. Such is the case of DoorDash, which used Thematic’s text analytics to review support tickets. Why does this matter? Sounds familiar?

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. e.g., “Track sentiment trends across 10,000 support tickets over six months.”) Assess data sources: Do you need insights from customer reviews, surveys, or social media conversations? Did you know?

Analytics 62

Analytics Social Media Analysis e-support 62

Thematic

JANUARY 16, 2025

Whether it’s reviews, emails, or social media posts, does it feel like you’re barely scratching the surface of what customers are truly saying? Imagine having a tool that transforms the endless flow of customer reviews, emails, and social media comments into actionable insights. What Is Text Analytics?

Analytics 62

Analytics Data Net Promoter Score Analysis 62

SurveySensum

NOVEMBER 7, 2023

billion by 2028. Statista predicts that by 2025, retail e-commerce sales are expected to grow almost twofold, amounting to approximately 710 billion U.S. Multi-Channel Approach: Engage users via various channels, including email, push notifications, in-app messages, and social media.

Self Service 52

Self Service Customer Experience Multi-Channel e-support 52