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By 2028, that number is projected to soar to over 394 zettabytes. Customer Support: Resolving Complaints and Improving Service In customer support, speed and accuracy are everything. Such is the case of DoorDash, which used Thematic’s text analytics to review support tickets. Why does this matter?
Atlassian : By using Thematic’s text analytics, Atlassian analyzed feedback from support tickets and reviews to identify where customers were struggling with navigation. They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. The stakes couldn’t be higher. The result?
It encompasses all the touchpoints and interactions that occur on mobile platforms, including mobile websites, mobile apps, text messages, and other communication channels that customers use on their mobile devices. billion by 2028. For example, Swiggy’s in-app chat support provides 24*7 responsive customer support.
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