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Mastering Customer Feedback Analysis with Text Analytics: A Step-by-Step Guide

Thematic

By 2028, this figure will skyrocket to 394 zettabytes. Clean, structured data makes it easier to uncover insights from net promoter score (NPS) surveys , reviews, and social media comments. With Thematic’s insights, Vodafone prioritized these problems, implemented real-time fixes, and introduced targeted training programs.