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By 2028, this figure will skyrocket to 394 zettabytes. Clean, structured data makes it easier to uncover insights from net promoter score (NPS) surveys , reviews, and social media comments. A significant boost in Touchpoint Net Promoter Score (tNPS). Enter net promoter scoring! The result?
Think of it as a pair of glasses that lets you see what your customers really want, love, or struggle with—making it a powerful ally in your business intelligence efforts. They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. Higher tNPS scores and happier customers.
This means every touchpoint, whether a call, email, or social media interaction, is tracked. The market for AI in sales forecasting is projected to grow significantly between 2023 and 2028. Customer insights Offers deeper insights by integrating data from multiple touchpoints. billion by 2028, growing at a CAGR of 22.6%
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