Think Customers

JANUARY 17, 2025

Technology is not the solution, said Martin Urrutia, head of global retail experience and innovation at The LEGO Group. Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. In 2025, 37% of U.S.

Report 52

Report Data Retail Social Media 52

ShepHyken

SEPTEMBER 10, 2023

How the ‘Zero Consumer’ is Inspiring Innovative Visual Imagery for Retail Success by Peter McCall (Total Retail) Consumers’ shopping expectations have skyrocketed. In the last couple of years, there has been a radical shift in this with brands foraying into loyalty with full force.

Customer Service 86

Customer Service Loyalty Programs Retail Loyalty 86

delighted

OCTOBER 3, 2024

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce.

Ecommerce 93

Ecommerce Retail Trends Social Media 93