Thematic

FEBRUARY 3, 2025

Let me help you picture this: one zettabyte is enough to store all the movies ever made—not once, but about 250 million times over ! By 2028, that number is projected to soar to over 394 zettabytes. From the insights, they developed solutions to reduce tool load times from 11 seconds to under 3 seconds, delighting users.

Analytics 62

Analytics e-support Social Media Net Promoter Score 62

NobelBiz

MAY 9, 2023

Some of the main goals of a dialer: Increase Calling Efficiency Reduce costs Reduce human error Maximize agent talk time Increase Conversion Rate The more advanced types, such as the Predictive Dialer, can potentially detect and filter out disconnected numbers, busy lines, answering machines, and unanswered calls. billion by 2028.

Call Center 98

Call Center Software Contact Center Software Contact Center 98

Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. That’s equivalent to every person on Earth streaming 4K video nonstop for over three years or stacking enough books to reach the moon and back…100 times. Did you know?

Analytics 62

Analytics Social Media Analysis e-support 62

SurveySensum

SEPTEMBER 5, 2024

In fact, the global digital banking market size is expected to grow at a CAGR of 8.3% from 2021 to 2028. And according to PwC Global Risk Study , these risks include market risks (27%), data management risks (26%), operational risks (21%), and credit risks (20%).

Banking 52

Banking Trends Industry Customer Experience 52

NobelBiz

OCTOBER 8, 2024

Power Dialing Mode: For those who prefer a more hands-on approach, agents can dial one number at a time, giving them control over their calls while still benefiting from reduced wait times. Call Monitoring: Supervisors can listen in on calls, providing real-time coaching and support to agents.

Sales 52

Sales Strategy Multi-Channel Call Center 52

SurveySensum

OCTOBER 5, 2023

So, in order to avoid the mistake of understanding your buyer’s persona and to effectively understand it, consider the following: Conduct thorough market research to identify and define your various customer segments. billion users by 2028. This includes demographics, preferences, and pain points. What type of visit is this?

Survey 52

Survey Automotive Feedback Customer Satisfaction 52

CSM Magazine

MARCH 17, 2025

A recent report from Andreessen Horowitz highlights the rapid growth of the AI voice market, which reached 4.3 AI agents vs traditional customer support Long wait times are a major pain point in customer service. million by 2028. billion in 2024a 25% increase from the previous year. million in 2023 to 170.3

Customer Service 52

Customer Service Customer Satisfaction Wait Times Customers 52