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billion by 2028, with a compound annual growth rate (CAGR) of 39.4%, indicating a significant trend towards AI adoption across industries, including debt collection. Multi-lingual support and omni-channel will enable smooth communication and become standard across multiple languages and platforms. billion in 2021 to $422.37
billion in 2020 and is projected to grow at a CAGR of 37% from 2021 to 2028, indicating a strong demand for automated dialing solutions in sales environments. Be Multi-Modal in Follow-Ups In an age where consumers have multiple communication preferences, employing a multi-modal approach to follow-ups is essential.
The e-commerce industry growth has enabled companies, even small businesses, to get access to and establish a wider market presence and good reputation by offering more affordable and effective distribution channels for their goods or services. 4: OMNICHANNEL CUSTOMER EXPERIENCE. TYPES OF E-COMMERCE. 10: B2B E-COMMERCE.
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